A KINETIC CUSTOMER EXPERIENCE.
AN EXPERT WORKFORCE FOR EVERY CUSTOMER INTERACTION
Today, customer satisfaction and engagement is more important than ever. But this isn't a core area of your business. Kinetic hires, trains and manages a dedicated team of customer support specialists for your business. Welt keep your current customers happy- you focus on innovation and acquiring new customers,
WHY OUR CUSTOMER SUPPORT SOLUTION?
We are experienced in providing a customer experience that matches your company’s brand and image.
ALL CHANNELS
Your customers are on the move and on a variety of platforms. We can meet and please them wherever they are.
ENGLISH
Our agents are native and accent-free English speakers. Don't worry about your customers being frustrated with miscommunications.
EXPERIENCE
We have been providing customer engagement solutions to some of the top brands around the world for over 7 years.
BLENDED
Blend inbound and outbound engagement together for the best customer experience possible.
OUTBOUND
Reach out or respond to your customers via outbound engagement - customer support follow up, sales follow up, survery, etc.
INBOUND
Calls. Live chat. Email. Social media. We can handle any type of inbound request.
ENGAGEMENT TECHNOLOGY
Our technology easily integrates with your current engagement channels to connect with your customers however you may require.
KINETIC TECHNOLOGY
KINETIC OFFERS A SUITE OF CUSTOMER SUPPORT TECHNOLOGIES TO PROVIDE
THE BEST POSSIBLE EXPERIENCE TO YOUR CUSTOMERS.
IVR
Interactive Voice Response - Allow your customer to perform common tasks without speaking to an agent; we'll help design your script.
CTI
Computer-telephony Integration - Your agents will automatically have the incoming customer's information/history on their screen so they have context and can provide the best experience.
SKILLS-BASED ROUTING
Some customer inquiries require a higher skill level. We can save your customer's time by connecting them to the proper agent right away.
SPEECH RECOGNITION
Analyze and perform actions without listening to each conversation; speech recognition technologies can save you hours.
CRM INTEGRATIONS
Kinetic integrates with all of the most popular CRMS, or our IT team can build a customer integration for you.
PRIORITY ROUTING
Make sure that your most valuable customers get the fastest and best service with Priority Routing.
POST-CALL SURVEYS
Monitor and analyze your customer or product satisfaction automatically.
ENGAGE, ANYWHERE
TABLET
Quickly respond to chat inquires
PC
Or emails originating from a PC
PHONE
Or calls and SMS messages
100%
Neutral-accent English
500
Contacts for $750/month
24
Hour
Coverage
7
Years of support experience